REFUND & RETURN POLICY

Thank you for shopping at Omadili LTD.

We offer refunds and/or exchanges within the first 7 days of your purchase. If 7 days have passed since your purchase, unfortunately, we cannot offer you a refund or exchange of any kind.

Eligibility for Refunds and Exchanges

To be eligible for a refund or exchange:

• Your item must be unused and in the same condition as when you received it
• The item must be in its original packaging
• A receipt or proof of purchase is required

Please note:

• Only regular-priced items may be refunded
• Sale items are non-refundable
• If the item was marked as a gift at the time of purchase and shipped directly to you, you will receive a gift credit equal to the value of the returned item

Exchanges (If Applicable)

We only replace items if they are defective or damaged.

If you need to exchange an item for the same product, please contact us and return the item to the address below:

📧 Email: info@omadili
📍 Return Address:
Plot 2055, Suite 102A, Samfa Plaza
Opposite Old CAC, Ndola Crescent
Wuse Zone 5, Abuja, Nigeria

Exempt Goods

The following items are not eligible for refunds:

• Gift cards
• Certain health and personal care items

Partial Refunds (If Applicable)

Partial refunds may be granted for:

• Items not in their original condition
• Items that are damaged or missing parts not due to our error
• Items returned more than 7 days after delivery

Refund Processing

Once your return is received and inspected, we will notify you via email that we have received your returned item. We will also inform you of the approval or rejection of your refund.

If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within a certain number of business days.

Late or Missing Refunds

If you have not received your refund yet:

1. Check your bank account again
2. Contact your credit card company (processing time may vary)
3. Contact your bank

If you have done all of the above and still have not received your refund, please contact us at:

📞 08031130399

Shipping

• You are responsible for paying your own return shipping costs
• Shipping costs are non-refundable
• If a refund is issued, the cost of return shipping will be deducted from your refund
• Delivery time for exchanged items may vary depending on your location

7-Day Return Policy

All items returned must be in good condition, unused, and in their original packaging.
Returns must be initiated within 7 days of delivery.

Worldwide Shipping

Omadili LTD offers worldwide shipping.
You can place orders from anywhere in the world.